OUR PRODUCTS
We produce all of our products once your order has been placed. Depending upon the season and work load, we can generally get your order made and shipped within 10-14 days. If we find that it will take longer due to how busy we are, we will get in touch with you via your contact information provided at the time of purchase.

EXCHANGE / RETURN POLICY
All Flying Dog Collars and Leads are custom made to order. Standard turnaround time is 8 - 12 days for us to produce your order and ship out to you.

In the event that you realize that you have ordered the wrong size or design, please contact us immediately so we can make the adjustment on your order prior to it being produced and shipped to you.

Please measure your dog to make sure you are ordering the correct size. If you get your collar and you have ordered either the wrong size or wrong pattern, your order can be returned and exchanged for a $14.00 fee to cover the labor to construct a new collar or lead for you and to ship it back to you. You must contact us prior to sending any item back to us by ether email or by phone. You will then be instructed how to send the new and unused item(s) back to us.

We guarantee the construction and the hardware of our collars and leads. In the event that you do experience a rare defect in contruction or hardware, we will gladly replace your item free of charge. Normal wear and tear does not qualify as a construction defect and will not qualify for a return or exchange. Normal wear and tear can vary depending upon your dog and her behaviour. If you have a lap dog that hangs out on the sofa all day, her collar will show much less wear and tear that if you have a dog that is a heavy scratcher, rolls around in the dirt or plays roughly with other dogs.

Our contact information is listed at the bottom of this page. Shipping and handling charges are non-refundable. In the event of an exchange, additional shipping charges will be applied. You should send your package back via traceable method such as UPS or USPS with Delivery Confirmation, We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.

Returns/Exchanges are to be mailed to:
Flying Dog Collars • 3016 23rd Ave. South • Fargo, ND • 58103

FABRICS AND CARE OF OUR PRODUCTS
All of our collars and leads are handmade from 100% cotton fabrics and they will get dirty. All of our products are washable by hand or by machine. If machine washing, we suggest they be placed in a fabric bag or lingerie bag to help protect the collar from getting banged up inside the washing machine. You may also wash by hand using cool water and a mild detergent. As with all fabrics, machine drying may shrink and fade the fabric. Therefore, we suggest you air dry your collar by hanging or laying flat on a towel.

SIZING
Below is a table of how Flying Dog Collars are sized for both buckle and Martingale styles. Follow this link for detailed instructions on how to measure your dog if you are not sure of what size you need. Please make sure you measure correctly because a collar that is ordered in the wrong size is not eligible for return.

Buckle Collar Sizing
XSmall 5/8" width: fits neck 7" - 11"
Small 3/4" width": fits neck 10" - 15"
Medium 1" width: fits neck 12" - 19"
Large 1" width: fits neck 15" - 24"
XLarge 1": fits neck 17" - 29"

Martingale Collar Sizing
Small 3/4" width": fits neck 12" - 15"
Medium 1" width: fits neck 14" - 18"
Large 1" width: fits neck 17" - 24"
XLarge 1": fits neck 20" - 29"

DESIGN AVAILABILITY
Due to the fact that all of our products are handmade, there will always be a limited number of products available in any certain design. When our materials run out, much of the time it is impossible to get any more of them for some time. There may be occasions where a design will be dropped completely.

RESPONSIBILITY OF USE
Each consumer is responsible for determining the suitability of these products for their individual situation. Consumer accepts all responsibility by purchasing and using these products.

SHIPPING
We ship all of our products via either USPS First Class or Priority Mail with Delivery Confirmation or FedEx Ground.  If you need an item in a hurry, please contact us prior to ordering to ensure that we can meet your delivery expectations. Expediated shipping will incur additional costs.

SHIPPING RATES TO CANADA
The shipping fee for Canada is based on current published USPS Priority Mail International. We currently ship exclusively to the United States and Canada.  For all other international orders, please contact us directly for a shipping quote to your country.

IMPORTANT INFORMATION FOR CANADIAN AND INTERNATIONAL CUSTOMERS
By law, we are required to list the price you paid for our products as the customs amount of the package and to accurately list the contents of your shipment. You may be obligated to pay local duties, taxes, and/or customs charges assessed by your local government. We have no control over these charges and these charges, if applicable, are the responsibility of the purchaser. If delivery of a package is refused, rejected, or returned for delivery failure, we reserve the right to charge your credit card for both outbound and inbound shipping charges.

PAYMENT OPTIONS
We currently accept all major credit cards (VISA, Mastercard, Discover and AMEX) as well as PayPal and Google Checkout.

SALES TAX
All orders shipped to North Dakota residents will be subject to 7.0% sales tax.

contact information:
Flying Dog Collars
3016 23rd Ave. South
Fargo, ND • 58103
701.799.9941
info@flyingdogcollars.com